South East Training offers business coaching to both individuals and teams at all levels in organisations. This technique can be used to help develop skills, or resolve issues that are inhibiting individuals giving of their best, or simply to help people cope during a period of change.
Just a few example of where South East Training has been able to help through coaching include:
- assisting senior staff within the Probation Service manage a sensitive change management project
- supporting managers within the NHS in maintaining team performance while facing significant change to service provision, including staff redeployment and redundancy
- helping managers working on the Government's Work Programme improve team performance through developing their own management and leadership skills
- supporting policy advisors within a Government Department improve their writing skills
- helping new managers in the public sector understand how their individual personality profiles affect the nature and success of the communication they have with others.
Business coaching can be provided as a standalone service or as part of a wider development programme involving one or more learning events. Coaching is provided face-to-face at the client's premises, by telephone or via web meetings.
What is Coaching?
There are numerous definitions of coaching. The Chartered Institute of Personnel and Development (CIPD) in one of their 'factsheets' defined coaching as:
'....developing a person's skills and knowledge so that job performance improves, hopefully leading to the achievement of organisational objectives. It targets high performance and improvement at work, although it may have an impact on an individual's life. It usually lasts for a short period and focuses on specific skills and goals.'
We would add to that definition by emphasising that coaching is not teaching. It is non-directive and focuses on helping individuals achieve the goals that they set themselves.
How do we Coach?
As with definitions of coaching, there are numerous models illustrating the process. The model we use in South East Training focuses on identifying the gap between where the coachee is at the start of the process and where they want to be at the end. From that point, the process involves looking at what is already in place to assist the change and what is blocking it. There may be any number of reasons why an individual has not already achieved a goal. This might involve looking at factors such as the coachee's learning style, personality profile or drivers. It is through this type of exploration that the best options for development are found. Once objectives and an action plan have been identified, the coach helps the individual move closer to their goal until the point where either party believes the involvement of the coach is no longer necessary. This is empowerment.
Who can Benefit?
Anyone in the organisation can benefit, providing they are committed to the process. Coaching can only work if the coachee has the will to change. Given this willingness, coaching can be used in any of the following situations:
- Where an individual or team wants help in developing a new skills
- To help individuals and teams implement new skills following a learning intervention
- Where performance improvement is required
- To help individuals and teams cope with change
- To help individuals align with strategic objectives
- To help develop a more strategic perspective following advancement
- When support is required in making career choices
- Prior to retirement or when facing redundancy.
What to do now?
For more information about South East Training's business coaching services, please contact us through the online equiry page. One of our consultants will be pleased to call you for a confidential discussion about how you might benefit from business coaching.