Managing Poor Performance

1 Day

This one-day workshop provides participants with a framework for defining and communicating performance standards. It gives participants a series of tried and tested tools and techniques to feedback evidence based assessment of performance designed to motivate and encourage development and growth. The workshop is ideal for groups of up to 12. It includes team, group and individual exercises and activities and time for reflection.

We recommend that delegates have previously attended the Coaching Skills programme so that they already have the skill to hold their conversations and feedback in a coaching style.

Workshop Objectives:

On completion of the workshop, participants will be able to:

  • Define required performance standards
  • Assess current performance levels
  • Describe how to identify any gaps in performance
  • Describe the process for a coaching conversation
  • Describe how staff development can be used as a motivational tool
  • Define evidence of competence (or not)
  • Describe a process for maintaining performance levels
  • Demonstrate giving motivational feedback on performance.

Workshop Content:

  • Introduction
    • The importance of performance standards
  • Performance standards
    • Defining performance standards
    • Assessing performance and identifying development gaps
    • Developing performance as a motivational tool
    • Gaining evidence of competence

  • Maintaining performance                                          
    • The feedback process
    • Feedback skills practise
  • The Way Forward
    • Personal action plan       

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