Management Skills for New Managers

2 Days

The move from focussing on your own workload to managing the work of others is a big step and can often be a daunting. This two-day workshop provides new managers with an understanding of the essential skills they will require in their new roles.

The workshop involves a wide range of interventions including facilitator led discussions, individual questionnaires, individual and group exercises and a role-play. An action planning activity at the end encourages participants to continue their learning journey by identifying what actions they need to take after the event, when they will take these actions, what support they will require and who from.

Workshop Objectives:

On completion of the workshop, participants will be able to:

  • Explain the role of a manager
  • Communicate well with team members
  • Make most efficient use of your own time, and that of your team
  • Explain how and when to delegate
  • Set objectives and appraise performance
  • Motivate staff and handle conflict effectively.

Workshop Content:

  • The Role of The Manager
    • Management vs Leadership
    • Action-Centred Leadership
  • Communication Skills
    • Emotional Intelligence
    • Empathy and Rapport
    • Questioning, Listening And Reframing
  • Time Management
    • Identifying Time-Wasters
    • Prioritising And Planning 
  • Delegation
    • The Continuum of Leadership Behaviour
    • Situational Leadership
    • Rules for Delegation
  • Performance Appraisal
    • Giving and Receiving Feedback
    • Coaching
  • Conflict Management
    • Assertiveness
    • Transactional analysis 
  • Motivation
    • Maslow's Hierarchy of Needs
    • Herzberg's Two Factor Theory
    • Challenge Versus Support
  • Personal Action Plans