Emotional Intelligence is concerned with the relationship between thinking, feeling and behaviour, and describes the way we use our knowledge of how we think and feel to influence how we act or behave. It is widely believed that it is possible to develop emotional intelligence, leading to positive outcomes. At work, this means becoming better at managing difficult situations and more successful at motivating ourselves, our teams and our colleagues. But, to do this effectively requires a shift at a deep level of feelings and attitudes.
On completion of the workshop, participants will be able to:
- Outline the differences between intrapersonal and interpersonal intelligence
- Describe how EI impacts upon working relationships and the success of individuals
- Identify the difference between being emotional and being smart with emotions
- Describe how self regard and regard for others can interact to affect relationships
- Describe how the use of Transactional Analysis can increase self and other awareness
- Describe active listening techniques
- Explore their own levels of EI in relation to their own life
- Describe how the ‘locus of control’ affects behaviour choices and impact on others
- Describe how they can choose to be assertive
- Explore strategies around managing the expectations and perceptions of others
- Outline the use of acting ‘as if’ and its influence on successful outcomes for increased personal impact
- Explore their potential and development needs for becoming more emotionally intelligent.