Business Process Mapping

1 Day

Business Process Maps are used to illustrate how operations, processes and work activities within a business are sequenced to transform inputs into outputs that meet internal or external customer needs. By showing the interaction between operation, process and task, they provide not only a detailed view of how an organisation works, but also provide the foundations for improving the economy, efficiency and effectiveness of business operations. The course is aimed at providing participants with both an understanding of the concepts of business process mapping and practical skills in the technique.

Objectives:

On completion of the workshop, participants will be able to:

Explain the concept of the business process
Explain how process maps can help a business
Describe how to illustrate the decomposition of operations into processes and tasks
Define a process in terms of its objectives, boundaries and key components
Explain the benefits of defining end-to-end processes
Explain how to use ‘swim-lines’ to denote functional responsibilities
Demonstrate how to produce a business process map
Explain how to validate the accuracy of a process map
Describe options for documenting a process
Plan for mapping a business process.

Content:

What is a Business Process?

Background
Input-Transformation-Output Model
Process Classification Framework
Process Decomposition
Producing a Simple Flowchart

Defining the Process

Defining Objectives
Defining Boundaries
Defining Activity Properties
End-to-End Processes
Denoting Responsibilities

Business Process Mapping

Process Mapping Symbols
Linking Process Steps
Coping with Ambiguity
Producing a Business Process Map

Validating Process Maps

Who to consult
Data Collection Methods

Documenting the Process

Using Software Packages
Adding Text
Format for Procedures

Action Planning

Next Steps.