Business Process Improvement

  2 Days


It is likely that any unit of work undertaken in a modern business environment is part of a much larger sequence of activities that we can describe as a business process.  The ‘well-being’ of these processes is fundamental to meeting the needs of our customers, while retaining a sustainable business. The problem within most organisations is that their business processes have evolved, often in an unplanned way, to meet the ever changing demands of the marketplace, customers and other stakeholders.Over time, with constant minor changes, they become inefficient, ineffective and uneconomic to operate.  Periodic review is, therefore essential, if they are going to continue to serve our needs and those of our customers.

This course provides participants with a structured approach to business process improvement, from prioritising improvement opportunities through to analysing the current situation and selecting options for change that meet stakeholder needs.


Workshop Objectives:

On completion of the workshop, participants will be able to:

  • Explain the difference between varous types of change within today's business environment and the forces driving these changes
  • Explain how to identify and prioritise process improvement opportunities and how to set new goals
  • Explain the concept of the business process and the key factors to take into account when designing/improving a process
  • Demonstrate how to produce a business process map
  • Explain how to validate the accuracy of a process map
  • List the optond for collecting, cllating and analysing performance data
  • Describe a range of tools for deciding on the options for change
  • Plan for implementing a process change
  • Identify and manage risks to your improvement plan
  • Explain how to present your plan and gain commitment.

Workshop Content:

  • Business process and change management
  • Prioritising process improvement opportunities
  • What is a business process?
  • Mapping and validating the process
  • Collecting data for analysis
  • Gaining commitment and support
  • Collating and analysing data
  • Selecting options for change
  • Implementing change
  • Presenting your plan
  • Evaluating success and closure
  • Action planning.